Seven-day extensions being delivered to “all player accounts” as apology for login and character creation troubles, Square predicts “congestion” as servers rollout restarts.
Square Enix is extending the free trials on all Final Fantasy XIV player accounts by seven days, in recompense for widespread character-creation issues and login difficulties suffered by players in the days following the MMO’s recent re-launch.
After having to come up with a pretty hard sell to entice fans back in after the original game’s emphatic flop, some of A Realm Reborn’s most willing fans have been rewarded with little more than server troubles and extended downtime
Acknowledging that many players may well have had just a little bit of their time wasted, series director Naoki Yoshida has apologised – explaining that the additional free time will be added following server maintenance tomorrow (weds).
“To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials,” Yoshida confirmed via the Square Enix forums. “This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday.”
Yoshida has warned, however, that rebooting the servers will have to be staggered in lieu of an expected rush for spots – leaving players with more wait time ahead. “When Worlds do finally reopen after the maintenance, we expect a rush of players trying to log back in,” he continues. “To prevent any further login issues, we will be using the utmost caution when restarting each World. Please understand that there may be some congestion at this time.”
Yoshida also confirmed that servers have been running at maximum capacity – with dedicated teams monitoring traffic “around the clock.”
If you’re going to build an MMO, build a stable one – especially if you need to work extra hard to convince people that yours is worth playing at all.